Accounts & Passwords

Resetting/Updating My Password

• How do I reset my password for my school/work account?
• What should I expect after I reset/update my password?

Basic Account Info

• What is my username?
• What are the password complexity requirements and expiration policy for account passwords?
• What should I do if I have multiple accounts? How should I navigate this?

Setting Up My Account

• What is Multi-Factor Authentication (MFA)?
• How do I enroll in Azure multi-factor authentication (MFA) for students/alumni for the first time?
• How do I download the Microsoft Authenticator app for students/alumni so I can use it for Azure multi-factor authentication (MFA)?
• What is a security key and do I need one for Azure multi-factor authentication (MFA) for students/alumni? How do I enroll a security key for MFA?
• How do I set up my Microsoft Office 365 account?

Signing In to My Account

• How do I sign in to my student/alumni account? How do I complete Multi-Factor Authentication (MFA) in order to sign in?
• How do I sign in to my work account? How do I complete Multi-Factor Authentication (MFA) in order to sign in?

Making Changes to My Account

• How do I enroll in/add a new method for Azure multi-factor authentication (MFA) for students/alumni? How do I check the methods that I am enrolled in for MFA?
• How do I check my preferred student/alumni Azure multi-factor authentication (MFA) method and how do I change it?