What is the Help Desk Portal?
The Help Desk Portal allows students and employees to quickly find step-by-step instructions to resolve common technical issues, submit technology requests, ask our support staff for help, and view all support tickets in one place.
These are the three main features of the Help Desk Portal:
- Knowledge Base -- A searchable collection of help articles for commonly asked technical issues
- Forms -- A way to submit requests, which automatically route to the appropriate IT team
- My Profile & Activities -- A place to view your tickets
The Help Desk Portal forms allow tickets to be submitted through forms rather than through email. These forms allow your service request to be routed to the correct team automatically so that the IT team can support you as quickly as possible! For instance, if you submit a ticket for assistance with your laptop at your current campus, the ticket will automatically be routed to your friendly on-site Information Technology support team.
This quick guide will show you how to use the common functions of the Help Desk Portal, including how to access the knowledge base, how to view your tickets, and how to use the Help Desk Portal forms to submit a request.
How do I use the Help Desk Portal?
Visit the following articles for help with learning how to sign in and how to use the main features of the portal: