How do I sign in to the Help Desk Portal?

Navigate to helpdesk.tcsedsystem.edu

Click Sign In in the top right hand corner of the page.

Enter your school/work provided email address, and click Next.

Enter your email password, and click Sign in.

You will be prompted to authenticate via multi-factor authentication (MFA) when signing in. Confirm your identity by choosing an MFA authentication method.

• If you are an employee, you will use DUO to authenticate. See this article for help signing in with DUO.

• If you are a student, you will be using Azure MFA to authenticate. See this article for help signing in with Azure MFA.

You will then be directed to a screen asking if you would like to stay signed in.

Check Don't show this again to stop this message from popping up on this device.

Then, click No if the computer you are using is a public machine, OR click Yes if you are using a trusted personal device and would like to reduce how many times you are asked to sign in.

Now that you are signed in, you will be able to access additional articles relevant to your school/organization and view your tickets.