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Sign in to the Help Desk Portal. Visit this article for help with signing in.
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Scroll to the bottom of the page. Click the Submit a Ticket button.
- Under "Students, alumni, and employees," click on Sign in. Sign in using your assigned email address will allow you to see all available ticket options.
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Under "Submit a request", you will see the following question and instruction: "What do you need help with today? Please choose from the options below." Click on the option that best matches your request. For instance, if you need help connecting to WiFi, select Help connecting to WiFi or VPN.
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After you click on an option, it will direct you to a page with further questions for your request. The first field will automatically fill in with your selection.
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As you fill out the Subject of your request, articles will be automatically suggested to help you resolve your issue. Click on any of the article links to open and review the suggested articles. If none of the articles are helpful, click the X in the top right-hand corner to close the suggestions box.
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As you fill in the questions that are being asked in the form, additional questions may appear. Make sure to complete all the questions in the form and add any additional relevant details to the description box. This will help the IT team best support you. You can also add relevant files or images in the Attachments box. Once all details are completed, click the Submit button to finalize your request.
- You will receive a confirmation that the request was submitted. The Help Desk Portal will suggest a couple articles that it thinks are relevant to your request. If there is a suggested article that helps you solve your issue, click Yes, close my request. If the suggested articles are not helpful, click No, I need help.
How do I use the forms in the Help Desk Portal to submit a ticket?
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