How do I use the forms in the Help Desk Portal to submit a ticket?

Sign in to the Help Desk Portal. Visit this article for help with signing in.

Scroll to the bottom of the page. Click the Submit a Ticket button.

Under "Submit a request", you will see the following question and instruction: "What do you need help with today? Please choose from the options below." Click on the dropdown to see the options.

Select the option that best matches the problem you need assistance with. For instance, if you need help connecting to WiFi, select Help connecting to WiFi or VPN. Once you click on an option, it will direct you to a page with further questions for your request.

As you fill out the Subject of your request, articles will be automatically suggested to help you resolve your issue. Click on any of the article links to open and review the suggested articles. If none of the articles are helpful, click the X in the top right-hand corner to close the suggestions box.

As you fill in the questions that are being asked in the form, additional questions may appear.  Make sure to complete all the questions in the form and add any additional relevant details to the description box. This will help the IT team best support you. You can also add relevant files or images in the Attachments box. Once all details are completed, click the Submit button to finalize your request.