iOS / iPad OS
Apple added a new privacy setting beginning with iOS 14, iPadOS 14, and watchOS 7 that periodically changes the MAC address your device uses with each Wi-Fi network. This randomized MAC address is your device's private Wi-Fi address for that network—until the next time it joins with a different address. Our network registration system that grants Internet access relies on the MAC address being the same. To avoid needing to re-register your device, you will need to turn off private addresses.
iOS and iPadOS
1. Open the Settings app, then tap Wi-Fi.
2. Tap the information icon next to the school network.
3. Tap Private Address (it may also say Private Wi-Fi Address) and make a selection to either Fixed or Off.
4. Make sure Auto-Join is on as well.
MacOS
1. Open Settings.
2. Click Wi-Fi.
3. Click the elipsis next to the network you are connected to.
4. Select Network Settings.
5. Under Private Wi-Fi address, select either Off or Fixed.
Android
NOTE: Google Pixel Watches use Randomized MAC addresses, and there is currently no way to disable them. They will not be able to connect to UT's network until this issue is fixed by Google.
NOTE: The screenshots are from a Samsung phone and may not be correct for your brand.
General:
1. Open the Settings app.
2. Go to "Network & Internet" or "Connection", then choose "Wi-Fi" to access Wi-Fi settings.
3. Tap the gear icon associated with the school network. If there is no gear, just tap the network name.
4. Scroll to find the MAC address type selection.
Most common places to find Private Address setting within this pop-up:
MAC Address Type > Device MAC
MAC Address Type > Phone MAC
Advanced > Privacy > Use Device MAC
Advanced > MAC Address Type > Phone MAC