How do I turn off Outlook Focused Inbox?

What is Focused Inbox in Outlook?

Focused Inbox is a feature in Outlook that separates your inbox into two tabs: Focused and Other. Messages deemed important based on your behavior and contacts are placed in the Focused tab. All other messages appear in the Other tab.

How do I turn off Focused Inbox in Outlook on the web?

1. Go to https://outlook.office.com/ and sign in using your Single Sign-On credentials.
2. Click the gear icon in the top-right corner to open Settings, then select View all Outlook settings at the bottom.
3. In the left menu, select Mail, then Layout.
4. Under Focused Inbox, toggle the switch to off.
5. Click Save to apply the change.

How do I turn off Focused Inbox in the Outlook desktop application?

1. Open the Outlook desktop application.
2. Click the View tab at the top.
3. Click Show Focused Inbox to toggle the feature on or off.

How do I turn off Focused Inbox in the Outlook mobile app?

1. Open the Outlook mobile app.
2. Tap Settings (gear icon).
3. Scroll down to the Focused Inbox section.
4. Toggle the switch to off.

What if Focused Inbox doesn't turn off?

If you do not see the Focused Inbox option or it fails to disable properly, please submit a ticket through the Help Desk Portal so IT can assist with resolving the issue. This may be related to account sync delays or Outlook version discrepancies.