Submit a request

What do you need help with today? Please choose from the options below.

Your email address

Subject

Please describe your request with a short phrase or sentence.

Do you need help as a student or an employee?

What is not working that you need help with?

What is not working that you need help with?(optional)

Which of the following best describes the device/accessory?

Is it a device or an accessory that is not working?

What do you need help installing?(optional)

Is it a device or an accessory that is not working?

What device/accessory on-campus is not working?

What is the device that is not working?

What is the accessory that is not working?

Where is your device/accessory?

What is the accessory that is not working?

What is the device that is not working?

Where are you located? Choose state:

Choose location:(optional)

Is it an application or a website that is not working?

How many people are being affected?

What is the application that is not working?

What is the website that is not working?

What is the application that is not working?

Please provide the link to the page you are having trouble with (e.g. www.tcsedsystem.edu).

What problem are you having?

What Adobe application do you need help with?

What Office 365 application do you need help with?

Please describe where the technology is as best you can. (e.g. The keyboard in room 120.)

What are you having a problem with?

What is your 4-digit user Finesse (call center) extension? Please note that this is not your desk extension. If unknown, type "unknown".

What kind of problem are you having?

What was happening on the call at the time when you had the problem?

Please explain what was happening on the call at the time.

Please provide details on the problem that you experienced. This will help us with troubleshooting.

Possible details to include: What did the Toolbar look like? Were any controls missing? Was the activity showing or no?

What was the phone state at the time when you had the problem?

Please explain the phone state at the time.

When did this problem occur? Please provide the date.

Please provide the time when the problem occurred. This will assist with troubleshooting, so please be as precise as possible (e.g. 10:12 am).

Please provide details on the problem that you experienced. This will help us with troubleshooting.

Does this problem keep happening every time you take the same actions (i.e., can you reproduce the problem)?

Please provide any other details or information below. If no further relevant details, please enter NA. (This field is required.)

Attachments(optional)

Add file or drop files here