How should I get started as a new employee?
As a new staff/faculty member or employee, you should have received a welcome letter to your personal email address. In this letter, you will find your work username and work email address. These credentials will be used to sign in to your work account so that you can access work technology resources like the Employee Intranet and WiFi on-site.
Step 1: Set a password for your account
The first thing that you will need to do in order to access your work account is to set a password. Your account currently has a temporary password, and you will need to reset this password to a new, permanent one for your own use. To set your new password, go to https://apps.tcsedsystem.edu/Password_Reset and follow the instructions. For help with resetting your password, visit this article.
Please note that we set work account passwords to expire every 90 days, at which point you will need to update your password. This is to keep your account secure. We will send you reminder emails when your password expiration date is drawing close. For more information, see this article on our password expiration and complexity policy.
Step 2: Sign in to your work email
A. Navigate to your email
Once you have set your password for your work account, you can then access your work email. For privacy reasons, you should only use your work email account for all work-related correspondence.
We use Microsoft Outlook exclusively for email. Please refer to the following articles for more information on Outlook, including Outlook Calendar, and how to access your account:
- What is Microsoft Outlook and how do I use it?
- How do I access my work email through Outlook?
- What is the Outlook Calendar and how do I use it?
Note: Please read through the next section (B. Sign in and enroll in MFA) before proceeding to access your email so that you know what to expect on your first sign-in.
B. Sign in and enroll in MFA
For signing into your account, you will use the email address and the new password you set. Please note that on your first sign-in, you will be prompted to enroll in DUO Multi-Factor Authentication (MFA). MFA helps safeguard your account by using two steps to verify your identity when signing in. All employees are required to be enrolled in MFA, specifically DUO, for security purposes. To learn more about MFA/DUO and for help with enrolling and signing in, please visit the following articles:
- What is Multi-Factor Authentication (MFA)?
- How do I enroll in DUO so I can complete MFA when signing in to my work account?
- What is DUO and how do I use DUO to sign in to my account?
- How do I sign in to my work account? How do I complete Multi-Factor Authentication (MFA) in order to sign in?
Once you have enrolled in MFA (specifically DUO) and successfully signed in, you will now be able to access your email. You will also now be familiar with how to sign in to your work account so that you can access other work technology resources through Single Sign-On (SSO).
Step 3: Get to know this Help Desk Portal
You are viewing this article on the Help Desk Portal for TCS Education System. TCS Education System is a system of higher education institutions that work with each other to support students, faculty, staff, and employees.
One way we provide support at the system-level is through technology support, including this Help Desk Portal. You can use this portal to find information and answers to any questions you have about work technology resources, and to contact the Help Desk for any additional support. Feel free to use this portal whenever you need help with school technology resources, including as you settle in now as a new employee. We strongly recommend you bookmark this Help Desk Portal for future reference.
Make sure to sign in to this portal with your work account so that you can see all articles specific to your institution and needs as an employee. You can also keep track of any requests you submit to the Help Desk through this portal.
Step 4: Check the IT policies for TCS Education System and for your institution
Visit this article to read through the IT policies for TCS Education System and your institution. Checking these will ensure that you understand your rights and responsibilities when using technology for work.
Step 5: Learn about provided devices/accessories & setup
As an employee, you may be provided with devices and/or accessories through the organization/institution. Visit this article for more information on what IT may provide to you.
If you have received a laptop for work, you can visit this article for help with first-time setup.
If you are working from home/remote, you can visit this article for home setup recommendations.
Step 6: Familiarize yourself with work technology resources
Please refer to this section of articles to learn about the resources (applications/websites) that are available to you as an employee.
Take your time to familiarize yourself with each resource, especially the following as these are the sites and applications you will use most as an employee:
The Employee Intranet: The site where you can find employee information about your institution and its internal departments, keep up to date with your institution's work community, and easily access employee resources and support.
Workday: The site where you can access your personal employee information like PTO, payslips, and benefits, and complete HR-related tasks.
The Community Site: The site where you can find general information about your institution and its student departments, keep up to date with your institution's community, and easily access general resources and support.
***Employees at TCS Education System & The Colleges of Law: Please note that your organization/institution does not have a Community Site. This information can either be found on the main website (TCSES: https://www.tcsedsystem.edu/, COL: https://www.collegesoflaw.edu/) or in the Employee Intranet.
Microsoft Teams: The Office 365 application to use for collaborating with colleagues, including chat, video-chat, and task management.
Zoom: The application used for video chat and conferencing.
Also, don't forget that you can use this Help Desk Portal to find information about all work technology resources, including:
- Your account & passwords: basic info on your account, how to set up your account and make changes, how to sign in, how to reset your password
- WiFi: how to connect to WiFi on-site (if applicable)
- Email & calendar: how to access and use your email & calendar through Outlook
- On-site technology (e.g., printers, computers, classroom/conference room technology): where to find this technology and how to use them
- Work applications & websites (e.g., Canvas, the Employee Intranet, Office 365): how to install/access an application or website, basic tutorials
- Provided devices & accessories: how to obtain/access provided technologies, how to set them up for use, and basic tutorials