What is DaVinci click-to-dial?
DaVinci provides an integration that connects our Salesforce system to our telephone system. This integration allows our admissions team to efficiently contact and record calls with prospective students.
How do I log in to DaVinci click-to-dial?
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Launch Cisco AnyConnect and click Connect.
Note: You must connect to VPN and have your IP Communicator running to use the DaVinci toolbar. More detailed instructions for connecting to VPN can be found here.
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Enter your Username. This is your network username (i.e., "ddavinci" not "ddavinci@tcsedsystem.edu"). Then, enter your email Password.
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Launch Cisco IP Communicator.
Note: More detailed instructions describing how to launch IP Communicator can be found here.
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After IP Communicator has finished launching, you will see a virtual phone on your screen.
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Log in to Salesforce at https://tcsedsystem.my.salesforce.com
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Click the Phone icon in the bottom left-hand corner.
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A pop-up window will appear asking for the DaVinci Username, enter your full email address, then click login.
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Enter your DaVinci Password. Please note that this password is not the same as your email password.
Note: If you do not remember your DaVinci password, please use this link to request a password reset.
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Once you have successfully logged in to DaVinci, you will be prompted to log in to Finesse. Enter the details listed below to log in:
Username - this is your network username (i.e., "ddavinci", not "ddavinci@tcsedsystem.edu")
Extension - this is your 4-digit Finesse extension, not your personal desk extension
Domain - enter tcses.org
Password - this is your Cisco Finesse password
Scroll to the bottom of the window and click login.
Note: If you do not remember your Finesse password, please use this link to request a password reset.
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You will see your dashboard once you are logged in.