How can I contact the help desk?
You can contact the Information Technology support team by phone, through this help desk portal, or through email. If you have an urgent issue, we advise that you call the help desk. If you leave a voicemail after hours, a ticket will be created for the help desk. If you have a non-urgent issue, please use our help desk portal to submit a request. By submitting requests through the help desk portal, we are able to gather appropriate details and automatically route issues to the correct team to expedite your request.
Please see details for all contact channels below:
- Submit a request: https://helpdesk.tcsedsystem.edu/hc/en-us/p/sign-in-or-guest-request
- Help Desk contact number: 800.747.8367
What are the help desk's support hours?
Help desk agents are available to support you at the following times:
|Pacific Time (PT)||Central Time (CT)||Eastern Time (ET)|
|Weekdays (Mon-Fri)||5:00 am to 7:00 pm||7:00 am to 9:00 pm||8:00 am to 10:00 pm|
|Weekends (Sat-Sun)||7:00 am to 3:00 pm||9:00 am to 5:00 pm||10:00 am to 6:00 pm|
For holiday coverage, please see the article located here.
When is the help desk the least/most busy?
The first two weeks of the start of fall, winter and spring terms are always the most busy for the help desk. The help desk's highest call volume times are between 11AM - 1PM central standard time. The help desk's lowest call volume times are between 7AM central standard time- 9AM central standard time and 7PM central standard time and 9PM central standard time.