How can I contact the help desk?
You can contact the Information Technology support team by phone, through this help desk portal, or through email. If you have an urgent issue, we advise that you call the help desk. If you leave a voicemail after hours, a ticket will be created for the help desk. If you have a non-urgent issue, please use our help desk portal to submit a request. By submitting requests through the help desk portal, we are able to gather appropriate details and automatically route issues to the correct team to expedite your request.
Please see details for all contact channels below:
- Help Desk contact number: 800.747.8367
- Submit a request page: https://tcsedsystem.zendesk.com/hc/en-us/requests/new
- Help Desk email address: email@example.com
What are the help desk's support hours?
Help desk agents are available to support you at the following times:
|Pacific Time (PT)||Central Time (CT)||Eastern Time (ET)|
|Weekdays (Mon-Fri)||5:00 am to 7:00 pm||7:00 am to 9:00 pm||8:00 am to 10:00 pm|
|Weekends (Sat-Sun)||7:00 am to 3:00 pm||9:00 am to 5:00 pm||10:00 am to 6:00 pm|
For holiday coverage, please see the article located here.